Frequently Asked Questions

Shipping

Where do you ship?

We ship domestically across the United States and internationally to select countries. Shipping availability and rates are calculated at checkout based on your location.

How long does shipping take?

Standard domestic orders typically arrive within 5–7 business days. Expedited options are available at checkout. International orders may take 10–21 business days depending on destination and customs processing.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time.

Do you offer free shipping?

Free shipping thresholds and promotions are announced via our newsletter and on the website. Sign up to stay informed.

Returns & Exchanges

What is your return policy?

We accept returns on unworn, undamaged items in their original packaging within 14 days of delivery. Final sale items are not eligible for return.

How do I initiate a return or exchange?

Please contact our team at support@gotaar.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days of receiving your returned item. You'll be notified by email once the refund has been issued.

Products & Sizing

How do I find my size?

Each product page includes a detailed size guide. We recommend measuring your foot length and comparing it to our size chart for the best fit. If you're between sizes, we suggest sizing up.

What materials are used in Gotaar products?

We use premium materials including genuine leather, suede, and high-quality synthetic fabrics. Specific material details are listed on each product page.

How do I care for my Gotaar shoes or bag?

We recommend storing leather goods away from direct sunlight and using a leather conditioner periodically. Avoid exposure to water and harsh chemicals. Specific care instructions are included with your purchase.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, and other payment methods available at checkout.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at support@gotaar.com if you need to make changes.

My order arrived damaged. What should I do?

We're sorry to hear that. Please email us at support@gotaar.com with your order number and photos of the damage within 48 hours of delivery. We'll make it right.

Do you offer gift wrapping or personalized notes?

Yes — gift wrapping and personalized notes are available as an option at checkout for select orders.